Consumer Rights & Duties Policy
Shipping & Delivery
In line with applicable e-commerce consumer-protection regulations in the Kingdom of Bahrain1. Shipping Information
The customer must ensure all details entered at checkout are fully correct, as this information is used as the basis for shipping and delivery. Required details:
- Full name
- Mobile number (able to receive calls, SMS or WhatsApp)
- Email address
- Correct, detailed address
Note: If the shipping address is changed after the order is placed, delivery may take longer than usual. The store is not responsible for any delay resulting from changes to the shipment details.
2. Delivery Time
| Item | Details |
|---|---|
| Delivery time | 1 to 6 business days from the date of payment |
| Shipping notification | A tracking link is sent as soon as the order ships |
| Failed delivery | The shipment is returned; re-shipping fees may apply if the error is on the customer's side |
Shipping Costs, Coverage & Payment Confirmation
- Delivery areas: within the Kingdom of Bahrain only.
- Local shipping cost: Free for all orders within the Kingdom.
- We currently do not offer international shipping outside the Kingdom of Bahrain.
- Any shipping fees (if applicable) are shown clearly to the customer on the checkout page before payment is confirmed.
Payment Confirmation: The customer receives confirmation of successful payment and order via the email registered at checkout.
3. Right to Exchange & Return (Right of Withdrawal)
- The customer may exchange or return the item within one day of the date of receipt.
- The item must be in its original condition, unused and unopened (for sealed goods).
- The customer may return the product if it is defective, damaged, or not matching the published specifications.
- The law guarantees the customer's right not to incur a financial loss as a result of purchasing an unusable product.
4. Customer Duties on Return
- Adhering to the specified time frame for submitting a return or exchange request.
- Providing the original proof of purchase (invoice or receipt).
- Returning the product in its original condition and original packaging.
- Following the specified procedure and contacting customer service first.
- The customer bears the return shipping cost if the reason for return is a change of mind rather than a defect.
5. Refunds
Refunds are issued to the original payment method within 7 to 14 business days after the cancellation or return is confirmed. The period is subject to the issuing bank, and the store is not responsible for any bank delay.
6. Receiving a Damaged or Non-conforming Shipment
- Document the condition within 48 hours of receipt with photos or video.
- Contact the approved complaint channels to start the process immediately.
- In the event of a defect, damage, or mismatch with the description, the store covers the reverse shipping cost.
7. Official Complaints Authority
Consumer rights in the Kingdom of Bahrain are protected by the Ministry of Industry and Commerce through its Consumer Protection Directorate, where customers may file complaints regarding any commercial violation.