{"id":8950,"date":"2026-05-07T11:47:33","date_gmt":"2026-05-07T11:47:33","guid":{"rendered":"https:\/\/allam-ak-group.com\/consumer-rights-duties-policy\/"},"modified":"2026-06-21T23:25:50","modified_gmt":"2026-06-21T23:25:50","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/allam-ak-group.com\/en\/shipping-policy\/","title":{"rendered":"Consumer Rights &#038; Duties Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8950\" class=\"elementor elementor-8950 elementor-8324\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2d6b5 e-con-full e-flex e-con e-parent\" data-id=\"6d2d6b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4958f0e elementor-widget elementor-widget-html\" data-id=\"4958f0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Tajawal:wght@400;500;700;800&display=swap');\n\n.policy-page {\n    font-family: 'Tajawal', sans-serif;\n    direction: ltr;\n    line-height: 1.8;\n    color: #333;\n    background-color: #ffffff;\n    padding: 40px 5%;\n    max-width: 1000px;\n    margin: 0 auto;\n}\n\n.policy-header {\n    text-align: center;\n    margin-bottom: 50px;\n    border-bottom: 2px solid #f0f4f5;\n    padding-bottom: 20px;\n}\n\n.policy-header h1 { color: #113a4f; font-size: 2rem; font-weight: 800; margin-bottom: 10px; }\n.policy-header p { color: #72cdd2; font-weight: 700; font-size: 1.1rem; }\n\n.policy-section { margin-bottom: 35px; }\n.policy-section h2 { \n    color: #113a4f; \n    font-size: 1.4rem; \n    font-weight: 700; \n    margin-bottom: 15px; \n    border-right: 4px solid #72cdd2; \n    padding-right: 15px;\n}\n\n.policy-section p, .policy-section li { font-size: 1.05rem; color: #555; }\n.policy-section ul { padding-right: 25px; margin-top: 10px; list-style-type: circle; }\n.policy-section li { margin-bottom: 8px; }\n\n.note-box {\n    background-color: #f8fbfc;\n    border: 1px solid #e1eef0;\n    padding: 15px;\n    border-radius: 8px;\n    margin-top: 15px;\n    font-size: 0.95rem;\n}\n\n.policy-table {\n    width: 100%;\n    border-collapse: collapse;\n    margin-top: 15px;\n}\n\n.policy-table th, .policy-table td {\n    border: 1px solid #e5e7eb;\n    padding: 12px;\n    text-align: center;\n}\n\n.policy-table th { background-color: #113a4f; color: #fff; font-weight: 700; }\n.policy-table td { background-color: #fff; color: #555; }\n\n@media (max-width: 768px) {\n    .policy-page { padding: 20px 5%; }\n    .policy-header h1 { font-size: 1.6rem; }\n}\n<\/style>\n\n\n<div class=\"policy-page\" dir=\"ltr\">\n  <div class=\"policy-header\"><h1>Consumer Rights &amp; Duties Policy<\/h1><p>Shipping &amp; Delivery<\/p><small>In line with applicable e-commerce consumer-protection regulations in the Kingdom of Bahrain<\/small><\/div>\n  <section class=\"policy-section\"><h2>1. Shipping Information<\/h2><p>The customer must ensure all details entered at checkout are fully correct, as this information is used as the basis for shipping and delivery. Required details:<\/p><ul><li>Full name<\/li><li>Mobile number (able to receive calls, SMS or WhatsApp)<\/li><li>Email address<\/li><li>Correct, detailed address<\/li><\/ul><div class=\"note-box\"><strong>Note:<\/strong> If the shipping address is changed after the order is placed, delivery may take longer than usual. The store is not responsible for any delay resulting from changes to the shipment details.<\/div><\/section>\n  <section class=\"policy-section\"><h2>2. Delivery Time<\/h2><table class=\"policy-table\"><thead><tr><th>Item<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td>Delivery time<\/td><td>1 to 6 business days from the date of payment<\/td><\/tr><tr><td>Shipping notification<\/td><td>A tracking link is sent as soon as the order ships<\/td><\/tr><tr><td>Failed delivery<\/td><td>The shipment is returned; re-shipping fees may apply if the error is on the customer's side<\/td><\/tr><\/tbody><\/table><\/section>\n  <section class=\"policy-section\"><h2>Shipping Costs, Coverage &amp; Payment Confirmation<\/h2><ul><li>Delivery areas: within the Kingdom of Bahrain only.<\/li><li>Local shipping cost: <strong>Free<\/strong> for all orders within the Kingdom.<\/li><li>We currently do not offer international shipping outside the Kingdom of Bahrain.<\/li><li>Any shipping fees (if applicable) are shown clearly to the customer on the checkout page before payment is confirmed.<\/li><\/ul><div class=\"note-box\"><strong>Payment Confirmation:<\/strong> The customer receives confirmation of successful payment and order via the <strong>email<\/strong> registered at checkout.<\/div><\/section><section class=\"policy-section\"><h2>3. Right to Exchange &amp; Return (Right of Withdrawal)<\/h2><ul><li>The customer may exchange or return the item within one day of the date of receipt.<\/li><li>The item must be in its original condition, unused and unopened (for sealed goods).<\/li><li>The customer may return the product if it is defective, damaged, or not matching the published specifications.<\/li><li>The law guarantees the customer's right not to incur a financial loss as a result of purchasing an unusable product.<\/li><\/ul><\/section>\n  <section class=\"policy-section\"><h2>4. Customer Duties on Return<\/h2><ul><li>Adhering to the specified time frame for submitting a return or exchange request.<\/li><li>Providing the original proof of purchase (invoice or receipt).<\/li><li>Returning the product in its original condition and original packaging.<\/li><li>Following the specified procedure and contacting customer service first.<\/li><li>The customer bears the return shipping cost if the reason for return is a change of mind rather than a defect.<\/li><\/ul><\/section>\n  <section class=\"policy-section\"><h2>5. Refunds<\/h2><p>Refunds are issued to the original payment method within 7 to 14 business days after the cancellation or return is confirmed. The period is subject to the issuing bank, and the store is not responsible for any bank delay.<\/p><\/section>\n  <section class=\"policy-section\"><h2>6. Receiving a Damaged or Non-conforming Shipment<\/h2><ul><li>Document the condition within 48 hours of receipt with photos or video.<\/li><li>Contact the approved complaint channels to start the process immediately.<\/li><li>In the event of a defect, damage, or mismatch with the description, the store covers the reverse shipping cost.<\/li><\/ul><\/section>\n  <section class=\"policy-section\"><h2>7. Official Complaints Authority<\/h2><p>Consumer rights in the Kingdom of Bahrain are protected by the Ministry of Industry and Commerce through its Consumer Protection Directorate, where customers may file complaints regarding any commercial violation.<\/p><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8950","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages\/8950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/comments?post=8950"}],"version-history":[{"count":1,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages\/8950\/revisions"}],"predecessor-version":[{"id":8951,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages\/8950\/revisions\/8951"}],"wp:attachment":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/media?parent=8950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}