{"id":8948,"date":"2026-05-06T13:07:20","date_gmt":"2026-05-06T13:07:20","guid":{"rendered":"https:\/\/allam-ak-group.com\/return-exchange-policy-2\/"},"modified":"2026-06-21T23:25:50","modified_gmt":"2026-06-21T23:25:50","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/allam-ak-group.com\/en\/return-exchange-policy\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8948\" class=\"elementor elementor-8948 elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-785d9d66 e-flex e-con-boxed e-con e-parent\" data-id=\"785d9d66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a2526e elementor-widget elementor-widget-html\" data-id=\"9a2526e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Tajawal:wght@300;400;500;700;800&display=swap');\n\n.puro-policy-wrapper {\n    width: 100vw;\n    position: relative;\n    left: auto;\n    right: auto;\n    margin-left: calc(-50vw + 50%) !important;\n    margin-right: calc(-50vw + 50%) !important;\n    font-family: 'Tajawal', sans-serif;\n    direction: ltr;\n    background: #f4f8f9;\n    padding: 0 0 70px;\n}\n.policy-header {\n    background: linear-gradient(135deg, #0d2d3e 0%, #1a4f6a 60%, #113a4f 100%);\n    padding: 60px 5%;\n    text-align: center;\n    position: relative;\n    overflow: hidden;\n}\n.policy-header::before {\n    content: '';\n    position: absolute;\n    top: -80px; left: -80px;\n    width: 320px; height: 320px;\n    background: radial-gradient(circle, rgba(114,205,210,0.12) 0%, transparent 70%);\n    pointer-events: none;\n}\n.policy-header::after {\n    content: '';\n    position: absolute;\n    bottom: 0; left: 0; right: 0;\n    height: 3px;\n    background: linear-gradient(90deg, transparent, #72cdd2, transparent);\n}\n.policy-header h1 {\n    font-size: clamp(1.8rem, 4vw, 2.8rem);\n    font-weight: 800;\n    color: #fff;\n    margin-bottom: 10px;\n    position: relative;\n}\n.policy-header p {\n    font-size: 1rem;\n    color: rgba(255,255,255,0.55);\n    font-weight: 400;\n    position: relative;\n}\n.puro-policy-card {\n    max-width: 860px;\n    margin: -30px auto 0;\n    background: #fff;\n    border-radius: 16px;\n    box-shadow: 0 8px 40px rgba(13,45,62,0.08);\n    overflow: hidden;\n    position: relative;\n}\n.policy-section {\n    padding: 32px 40px;\n    border-bottom: 1px solid #f0f4f5;\n    transition: background 0.2s;\n}\n.policy-section:last-child { border-bottom: none; }\n.policy-section:hover { background: #fafcfd; }\n.policy-section h2 {\n    font-size: 1.15rem;\n    font-weight: 800;\n    color: #0d2d3e;\n    margin-bottom: 12px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n.policy-section h2::before {\n    content: '';\n    display: block;\n    width: 4px; height: 20px;\n    background: #72cdd2;\n    border-radius: 4px;\n    flex-shrink: 0;\n}\n.policy-section p {\n    font-size: 0.97rem;\n    color: #4a6070;\n    line-height: 1.85;\n}\n.policy-section ul {\n    list-style: none;\n    margin-top: 14px;\n    display: flex;\n    flex-direction: column;\n    gap: 8px;\n}\n.policy-section ul li {\n    font-size: 0.95rem;\n    color: #4a6070;\n    padding: 10px 16px;\n    background: #f4f8f9;\n    border-radius: 8px;\n    border-left: 3px solid #72cdd2;\n    line-height: 1.6;\n}\n.policy-section ul li strong {\n    color: #0d2d3e;\n    font-weight: 700;\n}\n@media (max-width: 900px) {\n    .puro-policy-card { margin: -20px 16px 0; }\n    .policy-section { padding: 24px 22px; }\n    .policy-header { padding: 48px 5%; }\n}\n<\/style>\n\n\n<div class=\"puro-policy-wrapper\" dir=\"ltr\">\n  <div class=\"policy-header\"><h1>Return &amp; Exchange Policy<\/h1><p>Terms and conditions for our products<\/p><\/div>\n  <div class=\"puro-policy-card\">\n    <div class=\"policy-section\"><h2>General Return &amp; Exchange Terms<\/h2><p>At Abdul Majeed Khalid Allam Factory, we are committed to providing the best service to our customers. You may request an exchange or return according to the following terms:<\/p><ul><li>A return or exchange request must be submitted within <strong>one day only<\/strong> of receiving the order.<\/li><li>Products must be in their original condition, in the factory packaging, and completely unopened and unused.<\/li><li>The original purchase invoice must be included with the request.<\/li><\/ul><\/div>\n    <div class=\"policy-section\"><h2>Cases Where Returns Are Not Accepted<\/h2><p>Due to the nature of paper products and health &amp; safety standards, we are unable to accept returns in the following cases:<\/p><ul><li>If the carton or the product's plastic wrapping has been opened.<\/li><li>If the product has been damaged due to poor storage or handling by the customer.<\/li><li>If the allowed period (one day from receipt) has passed.<\/li><\/ul><\/div>\n    <div class=\"policy-section\"><h2>Shipping Costs &amp; Fees<\/h2><ul><li><strong>Manufacturing defect:<\/strong> If you receive a damaged or incorrect product, we cover all shipping and return costs.<\/li><li><strong>Change of mind:<\/strong> If you wish to return or exchange a product with no defect, the customer bears all shipping fees (both ways).<\/li><li><strong>Refunds<\/strong> are issued only to the original payment method used at checkout.<\/li><\/ul><\/div>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8948","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages\/8948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/comments?post=8948"}],"version-history":[{"count":1,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages\/8948\/revisions"}],"predecessor-version":[{"id":8949,"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/pages\/8948\/revisions\/8949"}],"wp:attachment":[{"href":"https:\/\/allam-ak-group.com\/en\/wp-json\/wp\/v2\/media?parent=8948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}